How can we help?

Find order support, local pickup information, wholesale details, and instructions for live arrival claims.

Customer Support

For general questions or help with an existing order, email us directly.

Monday–Friday · 8:00am–5:00pm Pacific Typical response time: 1–2 business days

Support & order information

Choose the section that best matches what you need. For questions about an existing order, including your order number in your email will help us locate it more quickly.

Order Support

Orders and general questions

Sales@MacroalgaeFarms.com

For an existing order, please include your order number.

Local Pickup

Orange County, California

Local pickup may be available for select orders in the Orange County, California area.

Pickup location and timing are arranged privately with our team.

Arrange Local Pickup

Wholesale

Retailers & qualified businesses

Retail stores, aquaculture facilities, and other qualified businesses can apply for wholesale access.

Approved customers may also receive tax-exempt purchasing when valid resale documentation is provided.

Wholesale Information & Application

Time sensitive

Dead on Arrival

Live arrival claims

If livestock arrived deceased, review the DOA policy first and submit your claim as soon as possible. Claim time limits apply.

Read DOA Policy Submit a DOA Claim

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