Shipping &
Policies
Everything you need to know about how we pack, ship, and stand behind every order — from our farm to your reef.
Live Livestock.
Overnight. Every Time.
Every order from Macroalgae Farms ships via FedEx or UPS Priority Overnight to ensure your livestock arrives alive, healthy, and ready for your reef. We only deliver on Tuesdays, Wednesdays, and Thursdays — never Friday or before a holiday — to eliminate weekend transit risk.
Orders must be placed before our daily cutoff time. Your delivery date is selected at checkout using our live shipping calendar.
Our Commitments to You
We believe in transparency. Review our full policies before ordering.
Shipping Policy
Carrier details, transit expectations, holiday blackout dates, handling fees, and delivery zone information.
Return, Refund & Cancellation
Refund eligibility, cancellation windows, store credit policy, and what happens when something goes wrong.
Terms of Service
The full terms and conditions that govern use of our website and all purchases made through Macroalgae Farms.
Dead on Arrival
(DOA)
We stand behind every living specimen we ship. If your order arrives in poor condition, our DOA policy outlines exactly how we'll make it right — quickly and without hassle.
Confirm your order qualifies and understand the claim requirements before submitting.
Take clear photos or video of the affected specimen within 6 hours of the FedEx/UPS delivery timestamp.
Use our online DOA claim form. We respond within 1–2 business days.
Live Arrival Guaranteed
Every order is backed by our Live Arrival Guarantee. If it doesn't arrive alive, we'll make it right.
Macroalgae Farm Collections
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